Refund Policy | Freemindadventures Australia
Freemindadventures keeps this page plain on purpose. Everything below explains what personal information we collect when you shop with us, how long we keep it, who else sees it, and how you can ask us to change or delete it. If anything here is unclear, ring us on the number in the header and we will walk you through it.
Questions about your data?
Reach the Freemindadventures team directly and we will reply within two business days.
Policy details
Change of mind returns
If something does not fit, or you simply change your mind, return it within thirty days in the condition you received it. Tags attached, unworn, and with the receipt.
We refund to the original payment method within five business days of the item arriving back at the shop.
Faulty or incorrect items
If an item is faulty, or we sent the wrong thing, we cover the return postage and either replace it or refund you in full.
- Tell us within a reasonable time after you spot the problem
- Keep the packaging and any tags so we can assess the fault
- We will arrange a prepaid label or a courier pickup
This sits alongside the guarantees in the Australian Consumer Law, which apply no matter what our own policy says.
Custom and made-to-measure commissions
Bespoke work cannot be returned for a change of mind because the garment was cut for one person. What we do instead is alter it until it fits.
Free alterations run for twenty-four months on suits and twelve months on fitted shoes. If an alteration cannot fix the problem, we remake the garment.
How to start a return
Email freemindadventures@gmail.com with your order number and a short note about what went wrong. We will send you the return address and any label you need.
Do not post anything back before you hear from us, since unannounced parcels can sit in the wrong pile for days.
Timeframes
Refunds land on your statement within three to ten business days, depending on your bank. Exchanges ship the same day we receive the return.
Sale items marked final sale are not eligible for change of mind returns, but a fault is always a fault and we will sort it.
Reach us
Your rights, kept simple
You can ask Freemindadventures for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Send the request from the email you used at checkout so we can match the account, and we will confirm once it is done.